Shipping

Australian shipping

Flat rate $12.95 per order tracked delivery

International shipping

Not available at this time


Returns

Returns Policy

If you wish to return an item for a full refund, please contact us within 7 days of receiving it

The item must be returned in its original condition, unworn, and undamaged

The item will be inspected before a refund is issued to ensure that it is in the same condition as sold, please note that if this is not the case, we may refuse the refund

We take no responsibility for items that are lost in transit, or not delivered to us, so we recommend adding tracking or insurance

Cost of delivery to the customer and for the return, will not be refunded for change of mind returns


General

Photographs and Video Content:

Photos / videos may be taken under both natural and artificial light.

Opal is notoriously difficult to photograph, and may look different under different conditions (such as being brighter and more colourful under full sun light, but less so under normal indoor lighting conditions)

Opal Care:

Opal is a relatively soft stone with a similar hardness to glass, it can chip, scratch, crack, fracture, or break easily

It is important to remove your opal jewellery before engaging in any activity which may bring the item into contact with a hard surface, or any chemicals (bleach, cleaning chemicals etc.) as this may damage it

Opal can crack if it’s exposed to extreme or rapidly changing temperatures or humidity

Opal should also not be cleaned using ultra-sonic cleaners as the vibrations may cause the stone to fracture.

For the long term storing of solid opals, it is often recommended to place the jewellery in a sealed plastic bag containing cotton wool with a few drops of water added, this will reduce the chance of the stone cracking due to low humidity.

Unlike solid opals, if you have purchased a doublet or triplet opal, you should also avoid getting the item wet, as this can lead to the adhesive failing.